Terms of service.

Shipment Processing Time 

All orders are processed within 5 business days, shipments or deliveries do not occur on weekends or Holidays and a signature release will be requested for the package to be delivered.

Shipment to P.O. boxes or APO/FPO addresses

We are unable to ship to P.O. boxes or APO/FPO addresses.

Shipment Confirmation and Order Tracking

A fulfillment email will be sent to the email address provided with a tracking number as soon as the order ships.

Customs, Duties, and Taxes

FI3LD Dental Solutions LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

FI3LD Dental Solutions LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

FI3LD Dental Solutions LLC ships within the US and Canada.

Returns, Refund, Cancellation Policy

Unopened (sealed) and undamaged products can be returned for 30 days after delivery for refund, the customer is responsible for shipping the products back at its own expense with proper packaging and insurance, parts returned will be assessed a restocking fee of 5USD each.

All returns need a RMA number, to start the process contact us at hello@fi3ldds.com. Customers are responsible for returning the products and should keep record of the tracking number, a refund will be processed upon reception and inspection of the products, shipping costs are non-refundable.

Once the return is approved, please enclose the RMA number in the box and ship the products to:

FI3LD DENTAL SOLUTIONS LLC

Returns

460 W. Larch Road Suite 1

Tracy, CA 95304.

Orders can be canceled prior to fulfillment by contacting us at hello@fi3ldds.com and a full refund will be processed including shipping costs.

Payment

Payment is due in full prior to fulfillment.

Warranty

The products are warrantied against defects in materials and workmanship for 12 months after delivery to the customer. 

Software support is valid for 12 months after delivery to the customer.